
Our itinerary for going to Taiwan consisted of three legs: Detroit-Chicago, Chicago-Seattle, and Seattle-Taiwan. The itinerary had nice, long spans of times between, so we could get from gate to gate without rushing. I even went on the airports’ websites to look at maps of the terminals, and found out where each flight was leaving from and taking off from, so I could mentally map out the transitions.
The switch in Seattle had me worried. We had to change airlines and terminals, which meant that we had to check in with the other airline in Seattle. But we were scheduled to have three hours between flights, so I wasn’t worried.
The brown stuff hit the fan in Chicago. When we landed there, and checked the flight status of our next leg, we saw that the flight was delayed two hours, apparently because of weather. That gave us only one hour to make our connection in Seattle.
We immediately contacted the airline to make alternate arrangements. For some reason, the airline couldn’t come up with an alternative that made any sense. Our options were to fly back to Toronto then route through Hong Kong the next day, flying to Tokyo and then … nothing was available beyond that leg. The last option was to try to make the connection in Seattle despite the tight time. We decided to get to Seattle, try to connect, and if we didn’t make it, to try something else from there.
We also called the other airline’s office in Seattle. The guy who talked with us was very nice and helpful. We explained our situation to him, and he was very practical. “You have a 30% chance of making the connection,” he said, advising us to try. What about our luggage though? That was a different story. “About 5% chance” of our luggage making the connection. We figured that we could live without our luggage for 24 hours in Taipei, so we told him that we would be running to the airline’s counter as fast as we could get off the plane.
I sent a few panicked emails to the Fulbright people in Taipei, alerting them to the situation, and warning them that we might be a day late (I copied the emails in an earlier post).
Here’s where my faith in humanity got a boost. As the plane was descending into Seattle, we explained our situation to the flight attendant. She announced over the plane’s PA system that a family was trying to make a tight connection, and would everyone wait to get out of their seats and let them get off the plane first. And I still can’t believe it, but when the seat belt sign went off, not a single person got out of their seat! We dashed out of the plane to cries of “good luck!” from several passengers.
At this point, we still faced a dire situation. It was 1:20 am. The other flight was scheduled to leave at 2:10. In theory, that’s plenty of time, right? Well, remember that international flights begin boarding at least 45 minutes ahead of departure time, and the door closes before that. Departure time often means wheels-up time, or at least time to depart the gate. So we were really looking at minus 5 minutes to make the flight.
In March, I was flying with a colleague, and faced a similar situation. We tried and failed to make a connection in Minneapolis, after literally running from one end of that huge airport to another. It was a crazy experience, one that I didn’t want to repeat. That particular time, I wound up renting a car in Detroit and making it home at 3:30 am. I couldn’t imagine trying to get a hotel in Seattle at 1:30 am.
As we exited the plane, an airline employee was at the plane’s door, and pointed out our route. We raced through Seattle’s airport. We had to take a train to the other terminal, which added more time to the trip. All this time my heart was pounding, planning for the worst. I kept thinking of a mother and daughter in the Chicago airport, who had missed their connection. The mother was reporting the situation to someone on her cell phone, and her daughter was crying, clearly crushed by the experience. I didn’t want my kids to get upset if we missed the connection, so I tried to stay cheerful, spinning the experience as yet another adventure.
We raced up the steps from the train to the terminal, and rushed to the airline counter. Hundreds of people were milling around. Boarding had just started. We ran up to the counter and plopped our passports down, gasping that we were connecting from Chicago. The airline employees’ eyes popped and exclaimed that they were just about to close the flight. Another guy behind the counter looked at me, nodded, and said “You made it!” It was the same guy that I had talked to on the phone in Chicago!
He got on his radio and called down to the luggage handlers. In less than a minute, they reported that they had all of our luggage, and were putting it onto the plane. We had beaten the odds!
In retrospect, I think that it was smart to have called to the airline in Seattle. That gave them a heads-up. We also got lucky to have talked to airline employees who really cared about customer service. I’m convinced that because they had been alerted to our situation, they were prepared to move quickly. All in all, I’m very impressed with EVA airlines, and can highly recommend the airline, especially if you’re connecting out of Seattle.
The end of this story is that we had a comfortable (if long and tedious) flight to Taipei, and arrived right on time. As the saying goes, all’s well that ends well.